Trendz Hive Store 30-Day Refund Policy

 

Overview

At Trendz Hive Store, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we're here to help. This refund policy outlines the conditions under which you can return items and receive a refund within 30 days of the purchase date.

Eligibility for Refunds

  1. Time Frame: You have 30 calendar days from the date of purchase to return an item for a refund.
  2. Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Refundable Items

Certain items are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Refund Process

  1. Initiate a Return: To initiate a return, contact our customer service team at [customer service email or phone number]. Provide your order number and the reason for your return.
  2. Shipping: Once your return is approved, you will receive instructions on where to send your returned item. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  3. Inspection: Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  4. Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit may take several days to appear on your account, depending on your payment provider's policies.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at [customer service email or phone number].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for assistance.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

For any questions regarding our refund policy, please contact us at:

  • Email: thetrendzhive@gmail.com
  • Phone: 214-415-8808-Text first